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Instafix US Help Center (FAQ'S)

  • How do I Cancel my Order?
    Write a email to us for quick response or call us on +1-888-701-8343 You can cancel your order any time prior to its fulfilment. Even still you are not satisfied with the product or service and you wish to cancel the order, please contact our Customer Support team and let us know the reason for it. We are always there to help you with utmost satisfaction. Our Subject Matter Experts will review the reason for your cancellation request and try to resolve it. If you still do not wish to continue with your order, we’ll cancel it without any further delay. Once the order is cancelled, a confirmation email will be sent to your registered email address and refund will be processed within 7-10 working days.
  • How long will it take to process a cancellation request?
    Write a email to us for quick response or call us on +1-888-701-8343 Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same. In case your order has been "fulfilled", we may take your cancellation request; however, we shall be able to process refund once our customer care executive would get in touch with you and confirm the same. If you opt for online credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us. However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
  • Why did Instafix cancel my order?
    Your order can be cancelled due to any of the below reasons: * Technical issues related to product or service not being installed or fulfilled. * Non-availability of the product(s) once the order is placed online. * Payment problem identified by Fraud Detection Department. Rest assured, if there is any one of the above mentioned reason or something else; you will be notified by email and phone call by the customer service team.
  • Can I make changes or modify the product or service once the order is placed?
    Write a email to us for quick response or call us on +1-888-701-8343 Once the order is placed and if there is anything that needs to be changed or modified; you can reach to our customer service team through email or phone and we will be more than happy to assist you.
  • How much time does it take to get a Refund?
    Write a email to us for quick response or call us on +1-888-701-8343 Once the resolution is set for refund, we will soon move ahead with the refund. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details. You can opt for online credit as well and use the amount for future purchases with us.
  • What are the online customer service working hours?
    If you are an existing customer looking for a service/support or refund. Our online customer support is available for you 24by7 and you can call us anytime for any help.
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