Refunds & Shipping Policy
Refund Policy:
For Antivirus Sales & Computer Support/Security Solutions
Instafix US LLC will issue a full refund to any customer who requests cancellation of service before any work or service has been done on the customer’s device regarding their software solutions and annual maintenance.
Due to the nature of digital distribution of active license codes, Instafix US LLC can not offer refunds or exchanges for products once delivered, fully working and activation/license key has been delivered and viewed by the customer. All licensing sales are final but support services can be partially or fully refunded if the support service has not been taken by the customer. You may request a refund if you have not yet retrieved the activation/license key from our system. If you have already retrieved the activation/license key, NO REFUNDS will be granted for the software but other support service charges will be refund. Please make sure the software works on your system before retrieving the activation/license key.
Instafix US LLC will issue a full refund for any services not performed as initially agreed upon, or if services were not able to be performed because of a lost connection or lost communication. However, Instafix US LLC will not issue a refund once services have been completed as initially agreed upon if requested after 7 calendar days. Once work has been performed on your device, Instafix US LLC will, at its discretion, issue a full or partial refund only if the customer has not received service as agreed upon.
You agree that any requests for refund must be made within 7 calendar days from the date of initial service on your device. Within that 7 calendar day period, you have the right to inform Instafix US LLC of any issues that were not correctly addressed or resolved when work was performed on your device.
If you the customer do report an issue within 7 calendar days from the date of service, Instafix US LLC agrees to either submit a full or partial refund if any unresolved issues cannot be corrected. Instafix US LLC will take all possible action to remedy the problem on your device. However, if Instafix US LLC cannot resolve the issue for any reason, it reserves the right to cancel the service agreement and issue a full refund for services not rendered.